4 Reasons Why You Should Outsource IT Support
Given the crucial role of technology in day-to-day operations, businesses need to ensure that their IT systems are always working properly. But IT issues are inevitable, which can bring operations to a grinding halt. That’s why companies need to have reliable IT support.
Rather than hiring their own staff to fill this need, some businesses are outsourcing IT support. Here are four reasons why you should consider this option as well.
Cost savings
When you outsource your IT support, you will no longer have to pay the salaries of in-house technicians. In Portland, the average salary of an IT Support Specialist is $71,184 per year. That amount doesn’t include sick leaves, vacation leaves, and other benefits yet. Aside from that, you’ll have to spend money and time on posting job ads; interviewing applicants, running background checks, and training new hires.
In contrast, when you leverage IT support services, you simply have to pay an affordable fixed monthly fee. And if your business’s IT support requirements change along with seasonal demand; you can easily adjust your IT support plan to pay only for the level of support you need. Such flexibility isn’t possible when you have in-house IT support staff.
Better service
By outsourcing IT support, you gain access to the knowledge, experience, and tested methodologies of their team of IT experts, enabling quick and efficient resolution of support requests. And since IT support providers employ many technical specialists, these providers can handle all types of IT problems.
Not only that, but you also get to enjoy consistent and timely IT support since you won’t have to deal with staffing challenges and the sick and vacation leaves of in-house IT employees. In fact, most providers offer 24/7/365 support, which translates to less IT downtime; reducing your employees’ frustration and improving their productivity.
Moreover, IT support companies can effectively support mobile users and teleworkers since they can provide remote IT support, aside from on-site support.
Proactive IT support
IT support companies don’t just provide reactive services to fix issues as they come up. They also conduct proactive measures to prevent IT issues from happening in the first place. For instance, they install updates and security patches as soon as they become available to keep your systems secure from the latest threats. They also perform regular maintenance to ensure that your systems are running optimally. What’s more, they constantly monitor your IT network to quickly spot potential issues before these cause damage.
Focus on your business
When you outsource your IT support, you will be able to focus on running your business rather than dealing with technical issues.
If you have an in-house IT team, they’ll be able to focus on managing critical systems and strategic initiatives and their other core functions rather than spend the entire day putting out fires. After all, providing support may not be the best use of your IT staff’s skills. Some IT pros may not even want to spend time running the company’s help desk. If they’re not given more challenging tasks, they may jump ship to other career opportunities.
Not all IT support companies are the same, so make sure to carefully vet providers before choosing one. But with the right partner, you can realize all of the aforementioned benefits.
